Sign In

Cancellation Policy

Cancellation Policy

  • You may cancel your booking at any time provided you do so in writing to Come & Stay Ltd or via the Booking Platform (Including but not limited to Airbnb, HomeAway, Plum Guide)
  • If you have cancelled via a Booking Platform, then the cancellation policy will be set out in detail on their website.
  • If you have booked directly with, Come & Stay Ltd, we offer a full refund of the holiday rental fee, until fourteen days prior to the beginning of your stay. Between fourteen and seven days we offer a 50% refund. Between seven and three days we offer a 75% refund. After three days we are unable to offer a refund but will look to rearrange your stay for a later date should you wish to.
  • Late cancellations may be issued in full for special circumstances, including but not limited to, a pandemic, a natural disaster, political or national emergencies.
  • Come & Stay Ltd. do not operate any scheme of cancellation or travel insurance and you should obtain your own insurance cover for your stay.
  • Come & Stay Ltd. reserves the right to cancel the booking any time in the event of circumstances beyond the reasonable control of business (including, but not limited to, a natural disaster, a pandemic, urgent repair and / or maintenance work), or if in the reasonable opinion of The Landlords, it is necessary to offer a suitable alternative holiday. If no such alternative holiday is agreed between us, (The Guest and Come & Stay Ltd) then Come & Stay Ltd. will refund in full all money received by us for the booking. Come & Stay Ltd. will not otherwise be liable for any loss incurred by you because of the cancellation.

Contact Us

If you have any questions about your item or service, please feel free to contact us.