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The Cotswolds, known for its picturesque scenery and quaint villages, has always been a magnet for tourists throughout the year. As the owner of a boutique holiday let management company, I've observed a noticeable increase in last-minute bookings. More and more, guests are looking for spontaneous escapes, sometimes making a reservation with just an hour's notice. While this trend towards impromptu stays can be exciting, it can also be a source of stress. If holiday homeowners aren’t fully prepared, it can lead to last-minute chaos and the need for a quick response.
To avoid unnecessary stress, I have written the proactive measures owners must implement to ensure that their properties are always ready for the next arrival.
1. Implement a Rigorous Same-Day Cleaning Schedule
Clean Immediately After Check-Out:
To accommodate last-minute bookings, scheduling cleaning for the day of a guest's check-out is essential. A clean house is the top priority for holiday lets, so ensure your home is in pristine condition and ready for immediate occupancy.
Conduct a Final Inspection:
After the cleaning process, a final inspection by you or your manager/co-host can ensure everything is up to standard. This additional layer of scrutiny helps catch any missed spots or issues that need attention before the next guests arrive. Consider adding flowers, a welcome hamper of local produce, or a handwritten card to personalise your guests' stay.
2. Maintain a Well-Stocked Property
Regular Inventory Checks:
Conduct regular inventory checks to ensure that essential supplies such as toiletries, cleaning products, and kitchen staples are always fully stocked. This includes items like toilet paper, soap, washing-up liquid, coffee, tea, and basic cooking ingredients.
Create a Storage System:
Keep a dedicated storage space on-site where extra supplies, preferably bought in bulk, are easily accessible. This allows for quick restocking between guest stays without the need for impromptu and stressful trips to the (sometimes expensive) corner shop!
3. Ensure Fire Safety and Health & Safety Compliance
Regular Safety Checks:
Perform regular safety inspections to ensure that all fire safety measures are in place and functioning correctly. This includes testing smoke detectors, carbon monoxide detectors, and fire extinguishers. Are all exits easy to access and open? Are there any fire hazards that have been left behind by previous guests (i.e. matches). If your listing benefits from a fireplace, has it been cleared of burnt wood and soot? Document these checks and address any issues immediately.
Health & Safety Audits:
Conduct comprehensive health and safety audits regularly. This involves checking for potential hazards, ensuring electrical and gas appliances are in good working order, and confirming that all safety equipment is up to date and accessible.
Guest Safety Information:
Provide clear safety instructions for guests. This can be in the form of a welcome booklet or visible signage around the property. Include information on emergency exits, local emergency contacts, and guidelines for using appliances safely.
Conclusion
The surge in last-minute bookings presents a unique challenge and a significant opportunity for holiday homeowners. By adopting proactive cleaning schedules, maintaining well-stocked supplies, and continuously ensuring your guests' safety, you can always keep your property guest-ready. This not only enhances the guest experience but also maximizes your occupancy rates and revenue. Embrace these strategies to stay ahead in the highly competitive holiday rental market and ensure your property remains the go-to home for your spontaneous guests!